Privacy Policy

Effective Date: April 1, 2025

Introduction

Welcome to Lysten! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our peer-to-peer mental health support app.

Information We Collect

1. Personal Information

Registration Information: When you create an account, we may collect personal information such as your name, email address, and phone number.
Profile Information: You may provide additional information to help connect you with peers (e.g., preferences, interests).

2. Interaction Data

Messages and Communication: We may collect data from your communications with other users within the app.
Usage Data: Information about how you use the app, including access times, pages viewed, and your activity within the app.

3. Payment Information

Payment Details: If you make purchases through the app (e.g., subscription fees), we may collect payment information, such as credit card numbers, billing addresses, and other financial data. We do not store credit card information; payment processing is done through secure third-party services.

How We Use Your Information

To provide and maintain our services.
To connect users for support and resources.
To process payments and manage your subscription.
To communicate with you, including sending updates and responding to inquiries.
To analyze usage and improve our app and services.
To comply with legal obligations.

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following situations:

With Other Users: As part of the peer-to-peer support aspect of the app.
Service Providers: We may share information with trusted third-party service providers who help us operate our app and process payments.
Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Data Security

We take reasonable measures to protect the information we collect from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. Payment information is handled by accredited third-party payment processors to ensure security.

Your Rights

Access and correct your personal information.
Request deletion of your personal information.
Opt-out of marketing communications.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our app. We encourage you to review this Privacy Policy periodically for any changes.